First and foremost, Felicia is a ray of sunshine. She is also intelligent, thoughtful, easy to talk to and the manager of our retail store in Coeur d'Alene Idaho. When the production facility moved to a different location Felicia became the primary manager at our downtown location. Helping customers, keeping the store stocked, and managing staff are substantial tasks that Felicia tackles with brain power and a positive attitude. While assisting customers is the top priority, Felicia is equally focused on keeping her staff engaged and fully informed so they can provide the best customer service possible. You only need to watch Felicia interact with the staff to see what a friendly and fun rapport she has. Visiting our retail store is a treat on many levels, but the cherry on top is getting to meet Felicia and the customer service staff who are eager and happy to assist you.
How long have you worked for MMS and what is your job title?
I have been at Mountain Madness Soap for just over two years now. I am the manager of our retail store in downtown Coeur d’Alene.
How did you find your job at MMS?
I knew a person who worked in the store, there was an opening, so I applied. I was looking for a new job and I already loved the products.
What do you love most about working at MMS?
My favorite part about working at Mountain Madness is my work family. Everyone works together well, we take care of one another, and we all genuinely want the best for each other. I have never felt so much support and closeness at a job.
Sometimes ‘it’s the little things’ – what is one little thing you love about MMS?
One little thing I love about Mountain Madness is our collective creativity. Ideas do not just come from one person, they come from all of us. Everyone has an opportunity to share their ideas and express their creativity. I love seeing what everyone comes up with.
How do you collaborate when you are at work?
I collaborate at work by always thinking of things as a team effort. Everyone’s thoughts, feelings, and ideas are considered.
What skills do you most often use at work?
The skills I use most often at work are communication, creativity, and customer service. Talking and getting to know people comes naturally to me and I love getting to put a smile on someone’s face.
What is your superpower?
My superpower is love. Sharing kindness, uplifting those around me, thinking of ways to make others happy - these are things I do with love.
What is your favorite part of the workday?
My favorite part of the workday is getting to see and interact with my lovely coworkers and our wonderful customers. They make my day every day. (I also love the days when I get to see Bubbles 💛)
What do you do when you are not at work?
In my free time I like to play video games, hangout with loved ones, read, shop, explore and I also love animals and live music!