Copy of COVID-19 FAQ's
Last Updated on 5/16/2020
Are we still operating?
Yes. We are fully operational and following the State and Federal guidelines for COVID-19 protocols in our store and workplace (see below).
Is our retail store open?
Yes. While we have reopened our store, we encourage customers to take advantage of shipping, delivery and curbside pickup options. We are offering free shipping in the US and free courier delivery in the Spokane and Coeur d'Alene regions for orders over $25 (shipping is $5 for smaller orders) and free no contact, curbside pickup at our Coeur d'Alene location.
What are we doing in our store to keep you and our employees safe?
We’ve put in place some rules to ensure we keep you and our employees safe and healthy:
🧼 A max of 10 people will be allowed in the store at a time, and a 6 foot distance from both employees and customers will be advised.
🧼 All employees will be wearing face masks as recommended by the CDC.
🧼 A rigorous cleaning and sanitation list will be in place to ensure that you have a clean and safe place to shop!
🧼 Please ask a sales clerk if you would like to test a product as all testers will be kept behind the front counter.
🧼 To minimize risk, we will not be offering refills on any products at this time.
🧼 Please utilize our hand washing station as well as provided hand sanitizer to ensure clean products for all customers.
What are we doing in our workplace in response to COVID-19?
All of our employees are practicing social distancing outside of the workplace. In our workplace we are maintaining at least 6 feet of personal distance, frequently washing our hands and frequently disinfecting all surfaces. We are staggering shifts and ensuring that any work area has no more than 3 employees at any given time. All food consumption is done individually in designated areas and those areas are disinfected after each use.
How does no contact curbside pickup work?
When you place an order online, select the option for "No contact Pickup at CdA Store" when you get to the shipping options during checkout. We will process your order and you will receive an email confirmation with pickup instructions.
For orders placed Monday through Friday, your order will be ready the next day. For orders placed on Saturday and Sunday, your order will be ready on Monday. Our pickup hours are 10am - 6pm, Monday through Friday. When you're ready to pick up your order, either come into our store or come to our back entrance, give us a call at (208) 918 - 0667, and we'll set your order on the back steps for you.
How does local delivery work?
If you are in the greater Spokane and Coeur d'Alene area, your order will be delivered via local courier. Orders are delivered within 3 days of the order date and will be delivered to your front door in a bag. You will receive an email update the morning your order goes out for delivery.
Thank you for your support and stay healthy!Peace. Love. Soap.
The Mountain Madness Soap Co. Team