Last Updated on 2/22/2021
Are we still operating?
Yes. We are fully operational and following the Local, State and Federal guidelines for COVID-19 protocols in our store and workplaces.
In addition, in October, 2020 the City of Coeur d'Alene mandated that face coverings are required in all businesses and we are enforcing that mandate with no exceptions. If you are unable to wear a face covering, we can accommodate you by asking you to instead utilize our online ordering and pickup options.
Is our retail store open?
Yes. While we have reopened our store, we encourage customers to take advantage of shipping, delivery and curbside pickup options. We are offering free shipping in the US for orders over $35 and free curbside pickup at our Coeur d'Alene location.
What are we doing in our store to keep you and our employees safe?
We’ve put in place some rules to ensure we keep you and our employees safe and healthy:
🧼 A face covering is required to enter our store. There are absolutely no exceptions to this rule so please be respectful and do not argue with our sales staff.
🧼 A max of 10 people will be allowed in the store at a time, and a 6 foot distance from both employees and customers will be advised.
🧼 All employees will be wearing face coverings as recommended by the CDC.
🧼 A rigorous cleaning and sanitation list will be in place to ensure that you have a clean and safe place to shop!
🧼 Please ask a sales clerk if you would like to test a product as all testers will be kept behind the front counter.
🧼 To minimize risk, we will not be offering refills on any products at this time.
🧼 Please utilize our hand washing station as well as provided hand sanitizer to ensure clean products for all customers.
What are we doing in our workplace in response to COVID-19?
All of our employees are wearing face coverings and practicing social distancing outside of the workplace. In our workplace all employees are required to wear a face covering at all times, we are maintaining at least 6 feet of personal distance, frequently washing our hands and frequently disinfecting all surfaces. We are staggering shifts and ensuring that any work area has no more than 3 employees at any given time. All food consumption is done individually in designated areas and those areas are disinfected after each use.
How does store pickup work?
When you place an order online, select the option for "Pickup at CdA Store" when you get to the shipping options during checkout. We will process your order and you will receive an email confirmation with pickup instructions.
For orders placed Monday through Friday, your order will be ready the next day. For orders placed on Saturday and Sunday, your order will be ready on Monday. Our store and pickup hours are 10am - 6pm, Monday through Saturday and 10am - 6pm on Sundays. When you're ready to pick up your order, either come into our store or come to our back entrance, give us a call at (208) 918 - 0667, and we'll bring your order out to you.
Thank you for your support and stay healthy!Peace. Love. Soap.
The Mountain Madness Soap Co. Team